What materials do you use?

All dolls are handmade using soft, high-quality fabrics such as cotton, canvas, linen, and felt. They’re filled with premium Poly-Fil polyester fibre.

Every face is hand-embroidered and all finishing touches are done with care to give each doll its own personality.

All fabrics are prewashed, seams on the dolls are double-stitched.

Our home includes a few furry assistants (dogs and cats, including Violet herself!). While I do my best with a lint roller, an occasional pet hair may sneak in.

Are the dolls safe for children?

Yes! All dolls are designed for children ages 3+. Details are securely sewn or embroidered, making them suitable for gentle play and everyday cuddles.

Adult supervision is still strongly suggested for all play sessions, and the responsible adult should inspect the doll regularly for loose stitches, threads, or parts and remove any damaged pieces immediately.

These dolls are handmade items, not commercially mass-produced toys, and have not undergone commercial toy safety testing.

While I do my best to make sure that all safety standards in Canada and Australia are met, some aspects might still not be up to standards.

Can the dolls be washed?

We recommend spot cleaning only with mild soap and a damp cloth. It is not recommended to machine wash, soak, or tumble dry. If damp, please allow the doll and items to air dry completely before storing or using.

Do you take custom orders?

Customs may open a few times a year depending on my schedule (because no, this is not my full time job).

Announcements are always posted on Instagram (@the.violetlemon) or Facebook (The Violet Lemon).

Do you have care and safety instructions for the dolls?

Yes! If your care card ever goes missing, you can always find the full Care & Safety instructions right here:

WARNING

Recommended Age: 3 years and up (adult supervision recommended)

Safety Warnings:

- Not suitable for children under 3 years due to possible small parts in clothing.

- Adult supervision required during play; regularly check threads, clothing, and parts.

- Inspect the doll and its clothing before each use for loose or damaged parts, and repair or remove any damaged components immediately.

- Remove immediately if any pieces come loose, and replace if significantly worn or damaged.

- May contain recycled materials – each doll may have unique characteristics.

- Handmade item – not subject to commercial toy safety testing.

- Materials have been carefully cleaned and prepared prior to use.

CARE INSTRUCTIONS

Cleaning:

- Spot clean only with mild soap and a damp cloth.

- Machine washing or soaking in water is not recommended.

- Allow to air dry completely before storing.

- Store in a clean, dry place away from direct sunlight.

- Keep away from pets that could chew or damage the doll.

HANDMADE DOLL PURCHASE ACKNOWLEDGMENT

The responsible adult/guardian, acknowledges that:

- This doll is a handmade item, not a commercial toy.

- It may contain recycled materials that have been carefully cleaned and prepared.

- This item has not undergone commercial toy safety testing.

- The provided care instructions and safety warnings have been understood.

- Appropriate supervision of children while using this product will be ensured.

- Purchasing this item is done at your discretion and the responsible adult/guardin accepts responsibility for its safe use.

This safety document is included with every doll purchase.

By receiving this doll and its accessories, the responsible adult/guardian acknowledges that all safety information has been made available to them. They accept full responsibility for ensuring all safety guidelines are followed and that proper supervision is maintained during the use of this product.

How often do you release new dolls?

Mini-drops and limited editions appear every few weeks or months. Some designs may return, while others disappear into the archives forever. If a doll speaks to your heart, adopt it quickly!

Can I reserve or hold a doll?

To keep things fair for everyone, reservations and holds are not available.

Do dolls sell out quickly?

Some do — especially during limited releases.

Signing up for the newsletter or following on Instagram is the best way to stay updated.

Can I buy more than one doll?

Yes, unless a limit is announced for a specific drop.

Where do you ship?

Shipping is available across Canada and Australia only at this time.

How much is shipping?

Shipping costs are calculated automatically at checkout based on your location and the weight of your order.

How long is processing time

It usually take me between 3 to 7 days to complete an order as I do this on my spare time (before and after my day job).

During busy seasons or after a big drop, processing may take a little longer.

How long does shipping take?

Typical delivery times:

• Canada: 3–7 business days

• International: 10–30 business days

Delays can be extended depending on the carrier’s situation or busy seasons.

Will I receive tracking?

Yes, all orders ship with a tracking number.

Do you offer local pickup?

No, online orders only.

Do you accept returns or exchanges?

Because each doll is handmade and unique, returns and exchanges are not accepted unless the item arrives damaged.

What if my doll arrives damaged?

Please contact me within 24 hours with photos of the packaging and the doll.

I will gladly help with a repair or replacement depending on the situation.

Can I cancel my order?

Orders may be cancelled within the first 12 hours, as long as they haven’t been started or shipped.

I entered the wrong address, what do I do?

Please contact me immediately!

If the order hasn’t shipped, I can update the address.

After shipping, changes aren’t possible and no refund can be processed, so please take the time to enter the correct information at checkout.

How does my purchase support Violet?

Every penny that doesn’t go toward materials (fabric, stuffing, thread, boxes, etc.) goes directly toward Violet’s medical needs:

• daily medication

• surgeries

• treatments

• rehabilitation

• ongoing care

Who is Violet?

Violet is a rescue pup we adopted from Humane Society, who was found at 5 weeks old on the side of the highway. She has several lifelong medical conditions which require multiple major surgeries, ongoing care and a lot of love and patience. Even with all her conditions, she brings joy, determination, silliness (and a tiny bit of complaining) to our home every day!

She is the inspiration behind The Violet Lemon and the reason this magical little world exists. You can find more details on who she is on our “Our Story” page.

Where can I follow her journey?

On Instagram (@the.violetlemon), on Facebook (The Violet Lemon), and on our “Our Story” page!

How can I reach you?

You can contact me through the website, or via social media platforms.

How long does it take to get a reply?

Usually within 24-48 hours (it could be a bit longer depending on collection or mini-drop launch)